• Mailbox Assignments
       Mailbox Assignment Definitions

• Mailbox Usage Report
       Mailbox Usage Report Definitions

• System Service Report
       System Service Report Definitions

• Port Usage Report
       Port Usage Definitions

• Class of Service Report
       Class of Service Report Definitions

There are five reports available that allow you to view the current settings at a glance and monitor performance of the Voice Mail system. To view the system reports first click on the Reports button from the Main Screen. The following screen will be displayed:

Click on the button of the report you wish to view. VoiceMail Master uses notepad for viewing the reports. This allows easy viewing, printing and even exporting the data to your database or spreadsheet.

To view on-line help on each of the reports click the Help button from the Reports screen. If you do not have notepad installed you can still view the reports by opening the report test file with your favourite text editor. The reports are stored in the VoiceMail Master directory that was chosen during installation.

   Mailbox Assignments

The Mailbox Assignment report shows all of the configured mail boxes in the system. It also displays a summary on how each is configured.

   Mailbox Assignment Definitions

Below is a sample of the Mailbox Assignments:

The definitions are:

MBOX: The mailbox number.

Extn: The extension assigned to this mailbox

Name(Fir/Lst): The name of the owner of the mailbox (only the first four characters of the name are displayed)

COS: The Class of Service for this mailbox

CExtn: The Covering Extension for this mailbox

IVMBOX: The Interview Mailbox for the mailbox

AlTrf: All calls transfer to mailbox, an "X" indicates yes.

MN1st: Message Notification Device 1

MN2nd: Message Notification Device 2

MN3rd: Message Notification Device 3

Bep: Beeper

Tel: Telephone

   Mailbox Usage Report

The Mailbox usage report displays such information as the number of messages received for each mailbox, as well as statistical information about each mailbox. To reset the Mailbox Usage statistics click the Reset button next to this report button.

   Mailbox Usage Report Definitions

Below is a copy of a Mailbox Usage Report

FROM :: 2-FEB 4:05 PM

Subscriber Access Time 03:09:09

MBOX Use Time 00:01:12 of 00:10:00 available( 12% used)

	ED	MN	IM	GM	AF
Feature Usage	0	0	0	0	0

	LD	Lcl	Beep	Extn.
Outcalling	0	0	0	0
(Time)	00:00:00	00:00:00	00:00:00	00:00:00

Rcv	Del	Exp	MSG
Received	227	225	41

** ------------------------------------------------------------------------------------ **

The definitions are :

ED: External Delivery

MN: Message Notification

IM: Interview Message

GM: Group Message

AF: Auto Forwarding

LD: Long Distance

Lcl: Local

Beep: Beeper

Extn: Extension

Rcv: Received

Del: Deleted

Exp: Expired

   System Service Report

The System Service Report gives a summary of how each of the ports are configured and a list of the holidays.

   System Service Report Definitions

Below is a copy of a System Service Report.

System Reports - System Report - System Service Report

** System Service Report 17-JUN 2:53 PM **

[Holiday List]

The definitions are:

Grt: Company Greeting Number

Srv: The service type where:

• A.A: Auto Attendant Service
• V.M: Voice Mail Service
• I.S: Interview Service
• C.S: Custom Service

   Port Usage Report

The Port Usage Report shows the usage of each of the ports in your system. This is a good measure to see how your system is performing. If all of your ports are busy then for a significant length of time then this is a sign that you may need to upgrade your system to handle the call traffic.

   Port Usage Definitions

Below is a sample of a Port Usage Report

System Reports - System Report - Port Usage Report

** Port Usage Report 17-JUN 2:53 PM **

FROM :: 4-JUN 6:22 PM

Full-line Time 00:00:00

The definitions are:

ED: External Delivery

MN: Message Notification

Rcv: The number of calls received

   Class of Service Report

The Class of Service report gives a summary of how each of the classes are configured.

   Class of Service Report Definitions

Below is a copy of a Class of Service Report.

System Reports - System Report - COS Assignments

** COS Assignments 24-JUN 7:10 PM **

The definitions are:

COS: Class of Service Number.

GL: Personal Greeting Length.

RtN: New Message Retention Time.

RtS: Saved Message Retention Time.

Ln: Message Length.

CaN: Maximum Messages.

CaT: Maximum Message Time.

RO: Message Retrieval Order
   (L = Last In First Out, F = First In First Out).

SI: Message Scanning Information.

SP: Play System Prompt after Personal Greeting.

CW: Use Call Waiting on Busy.

MC: Message Cancel for Live Call Screening.

DM: Direct Mailbox Access.

PG: Intercom Paging Group.

Pr: Prompt Mode
    (S = System Prompt, U1 = User 1 Prompts, U2 = User 2 Prompts).

MN: Authorisation of Message Waiting Notification.

ED(pr): Authorisation of External Message Delivery (Prompt Mode).

AF(mbox / dl / md): Authorisation of Auto Forwarding
    (mbox = Mailbox No, dl = Delay Time, md = Forwarding Mode.)

Note: "X" indicates yes.