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The voice mail system connects to the telephone system via its telephone ports. Each of these ports can be configured to operate differently for either day or night mode. From the Main Screen click the Port Settings button and the following screen will appear.
Editing a Port
Click on the port number you wish to modify then click on the Edit button. The following screen will appear.
Select the day or night mode you wish to modify by clicking the appropriate tab. Select the company greeting, service type prompt mode and delay answer time from the drop down boxes. Note when using the Interview Service you will need to provide the Interview mailbox number and the Prompt mode will be locked into the system. See the on-line help for details on each of the settings.
When you are satisfied with the setting click OK. To exit without changing click the Cancel button.
Port Settings Definitions:
Select the Company Greeting that is to be used from the drop down list.
Select the Service Type for this Port from the drop down list. There are four service types :
- Voice Mail Service: is a message taking service that allows people to leave a message in a mailbox. In addition the mailbox owner performs a variety of special services by accessing the mailbox.
- Auto Attendant Service: answers incoming calls and routes the caller to the desired extension.
- Interview Service: allows a set of questions recorded in the Interview Mailbox to be announced to the caller. This service could be useful to make inquiries or to receive repair service orders. When the Interview Service is selected you will need to specify the Interview Mailbox. See Mailbox Editing for more information.
- Custom Service: allows you to build a sophisticated automated attendant that can provide you 24hrs a day 7 days a week telephone information service. (See Custom Service for more information)
Select the Prompt Mode from the drop down list. There are four to choose from
- System : uses the system prompts recorded at the factory in English
- User 1: allows you to use another set of prompts recorded by the Message Manager, which could be in another language.
- User 2: same as User 1 but another different set of prompts
- Selective: enables the listener to select which prompt language from the above three. When selective is chosen you will need to select a prompt available to rotary callers. See Prompt for Rotary Callers below.
Prompt for Rotary Callers is used when the Prompt Mode is set to Selective. It specifies which voice prompts are used when no selection is made
Delay Answer Time specifies how long the system waits to answer an incoming call in seconds.
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