• Operator Definitions

The operators are used from within the Custom Services when the caller selects Transfer to Operator. Up to three operators can be configured.

rom the Custom Services screen click the Operator Settings button. The following screen will appear.

Click on the Operator you wish to configure and click the Edit button. The following screen will appear.

Select either the Day or Night mode you wish to modify. To enable the use of Operators click the Operator Enable check box from within Operator 1. Operator 1 also contains the Operator no answer time.

The other options are the same for each operator. Complete the operator extension and mailbox fields. Select how you would like the system to behave for Busy and No Answer conditions.

Select the Message Repeat Cycles from the drop down box. See the on-line help for details on each of the settings.
When the setting is correct, click OK. To exit without changing click the Cancel button.

   Operator Definitions:

Operator Enable: activates or deactivates the operator service. Note: If the service is deactivated, operator-seeking calls are transferred to the General Delivery Mailbox. Configurable in Operator 1 and applies to all operators.

Operator Extension: specifies the extension of the operator.

Operator Mailbox: callers to this operator may be prompted to leave a message in this mailbox depending on the settings of Busy Coverage Mode or No Answer Coverage Mode.

Operator No Answer Time: if a call to any operator is not answered within this time the Voice Mail will offer the caller the option defined in No Answer Coverage Mode. Configurable in Operator 1 and applies to all operators.

Busy Coverage Mode: specifies how a call is treated when the operator is busy. Four options are available these are :

• Hold: The Voice Mail calls the operator again while putting the caller on hold.
• No Answer Coverage: The Voice Mail offers the option defined in No Answer Coverage.
• Call Waiting: The Voice Mail signals the operator on busy that another call is waiting by using the Call Waiting feature of the PABX
• Disconnect Message: The Voice Mail disconnects the call after playing "Thank you for calling"

No Answer Coverage: specifies how to treat calls when the operator does not answer within the Operator No Answer Time. The following four options are available:

• Caller Select: The Voice Mail offers two options to the caller. 1: Leave a message or 2: Call another extension.
• Leave a Message: The Voice Mail prompts the caller to leave a message in the mailbox specified in Operator Mailbox.
• Disconnect Message: The Voice Mail disconnects the call after playing "Thank you for calling"
• Next Operator: The Voice Mail transfers the call to the next operator. Note: This option is only available for operators 1 and 2

Message Repeat Cycle: specifies the number of times the Voice Mail plays the option selection message to the caller when Caller Select is specified in No Answer Coverage Mode. Configurable in Operator 1 and applies to all operators.